1 • How to choose the right size?
Orcival's authentic marinieres are unisex, its fit both men and women although the small sizes are dedicated to the female morphology. Orcival has kept its historical sizing system that we have made correspond to the international system in our size guide present on each product page.
2 • How long does it take from order preparation to shipping?
The shipping time will take between 1 and 2 working days of preparation. The delivery time will depend on the carrier you have chosen. You can track your package in your customer account through the carrier's tracking number. If the product is not in stock and available for order, it will be manufactured in the workshop and sent as soon as possible. A delay of one week may be necessary.
3 • What is the refund period in case of return?
The refund will be made from the reception of the products in the respects of the terms of sales.
4 • Do I have to pay the return shipping costs?
The return costs are at the expense of the consumer. In the case of an exchange, the consumer sends back at his expense the product but the manufacture will send back on its own the exchanged product.
5 • How to request an exchange?
The request for return should be made on your customer account, in the details of your order you can select the product and request the return with the button at the bottom of the page. The customer service must validate the request, once validated you will be able to download / print the return form which will sum up all the information you need.
6 • Where to find our resellers?
You can contact us via the contact page to ask for the nearest reseller to your home. The customer service will try to answer you as soon as possible.
7 • Where are manufactured our products?
Orcival has been a French manufacturer since 1939. The factory has never stopped producing in its own factory in France. Since 1940, the Orcival factory is located in Lyon in the south of France. Some licensed garments enrich the collection and their origins are indicated on each product page.
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